Collector

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective and professional performance of collections functions.
• Maintain member contact and handle telephone calls on delinquent and charged-off loan accounts
• Maintain delinquent notices and contact delinquent members to work out delinquent problems.
• Maintain follow-up on delinquent accounts.
• Performs skip tracing activities.
• Collect information through the use of open-ended questions from members to help determine the member’s ability to pay under current or modified loan terms.
• Initiate and maintain dialogue with delinquent loan members to attempt to reach a resolution for payment with the member.  Discusses and suggests payment options that will best enable the member to fulfill their payment obligations.
• Compile data for reporting to the Manager.
• Compile data for monthly reports for the Board of Directors and committees on matters of collections.
• Obtain credit bureau report data for delinquent loan accounts.
• Interact with outside agencies (Collection, Attorney, Repossession etc.).
• Recommend any actions that will aid the Credit Union in the collection of all delinquent loans including loan workouts; or legal, repossession and/or foreclosure action when other means of collection have failed.
• Recommend action to protect and/or secure collateral (i.e. follow up on notification of abandoned vehicles, real estate or other collateral).
• Follow policies set forth in the Credit Union’s bylaws, as amended, and in government regulations.
• Demonstrate the ability to represent the Credit Union and MPS Department in carrying out educational sessions for related work groups and employees, i.e. loan and member services employees.
• Demonstrate the ability to properly represent Genisys Credit Union in a court of law concerning small claims matters, delinquent loan issues, and any other special court assignment as deemed necessary.
• Make recommendations and prepare extension agreements for review by the Manager.

• Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent loans.
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence in the Credit Union’s collection and data processing systems.
• Researches loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly.  Provides members the opportunity to fully explain their loan status.

• Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members.
• Strives to develop and maintain relationship of mutual cooperation with members.
• Maintains confidentiality.

• Assists area personnel as needed.
• Keeps management informed of activities, progress toward established objectives, and of any significant problems.
• Attends and participates in meetings as required.

• Stays informed of changes in collections policies, procedures, and related legal requirements.
• Actively and professionally cross-sells Credit Union services.
• Ensures that work area is clean, secure, and well maintained.
• Maintains personal finances appropriately according to Genisys Policy.

• High school graduate or equivalent and some college business courses. 
• Ability to become and remain 100% bonded.

• Knowledge of collection procedures, loan workout alternatives, and related laws and regulations.
• Understanding of Credit Union loan products, policies and procedures.  Familiar with default and enforcement clauses.
• Ability to read and interpret documents such as credit reports, loan documents, court correspondences, tag cards, etc.
• Familiar with deposit programs, account ownership, and casualty insurance.
• Basic understanding of the U.S. Bankruptcy Code.
• Understanding of Small Claims Court system.
• BSA Specific Requirements: Report any identified suspicious activity to your Manager or the BSA Manager. Complete assigned training. 

• Minimum 3 years of related collection experience and/or training.

• Accuracy and thoroughness in work.
• Excellent communication, telephone, and public relations skills.
• Ability to work well independently.
• Ability to work well in stressful situations.
• Ability to operate related computer applications and other business equipment including calculator, typewriter, copy machine, printer, credit bureau terminal, telephone, fax.